ITIS Cisco Customer Experience specialization!10.08.2020
ITIS became the first and so far the only company in Ukraine and the CIS to specialize in Cisco Customer Experience. Achieving this specialization demonstrates that the company is able to support its customers throughout the life cycle of their decisions and influence customer performance by accelerating digital transformation and business success.
Cisco demonstrated a new perspective on customer engagement back in 2018, bringing together all service departments in the Customer Experience and focusing on developing and expanding the services to be included in the project throughout the solution lifecycle. This approach is aimed at strengthening the success of customers and their most efficient service.
Deciding to get this specialization, ITIS has come a long way in changing the philosophy of working with customers. We have changed our approaches and confirmed that the idea of tracking the service and working with it throughout its lifecycle (lifecycle services) intersects with the company’s strategy and plans. They developed their own life cycle methodology, identified new roles in the company (customer success managers, renewals manager, customer success executive sponsor) and enriched customer success practices. We proved the validity of our approaches with several references from customers.
Therefore, ITIS today is a partner of Cisco, which has all available specializations: architectural — Advanced Security Architecture Specialization, Advanced Collaboration Architecture Specialization, Advanced Data Center Architecture Specialization, Advanced Enterprise Networks Architecture Specialization, Advanced Service Provider Architecture Specialization and business specialization Customer Experience. We support the initiative of the manufacturer, successfully implement its best practices in our activities, scaling the entire portfolio of solutions and services, enriching approaches to make the use of Cisco solutions effective and enjoyable, accelerating the success of our customers.