CRM. Customer relations management
Specialist software products that automate business processes as part of the customer integration strategy. Focused on increase in sales levels, improvement in marketing and improvement in customer service.
Main functionality:
- history and analysis of customer interaction;
- sales planning and control;
- marketing automation;
- workflow automation;
- product portfolio management;
- management of staff working hours.
Business value
Comprehensive business process management
Comprehensive business process management Optimisation of internal communications
Optimisation of internal communications Increase in customer satisfaction and loyalty
Increase in customer satisfaction and loyalty Increase in company profits
Increase in company profitsPartner
