{"id":277,"date":"2019-12-26T09:20:15","date_gmt":"2019-12-26T09:20:15","guid":{"rendered":"http:\/\/itis-adobe.bmg-ua.com\/?page_id=277"},"modified":"2021-04-26T16:41:07","modified_gmt":"2021-04-26T14:41:07","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/www.itis.net.ua\/en\/solution\/business-applications\/service-desk\/","title":{"rendered":"Service Desk. Automation of IT processes"},"content":{"rendered":"\n\n\t<section class=\"lightBg\">\n        <div class=\"container\">\n            <div class=\"blocks project_inside\">\n                <div class=\"content_solution\">\n                    <div class=\"center\"><h1>Service Desk. Automation of IT processes<\/h1><\/div>\n\t\t\t\t\t<p>A model for provision and administration of IT services for the company, created to meet its requirements. The concept is based on ITIL library standards and implemented with use of optimal software.&nbsp;<\/p>\n<p>Main features:<br>\n<\/p><ul class=\"type1\"><li>catalogue of services;<\/li><li>knowledge base;<\/li><li>incident management;<\/li><li>request management;<\/li><li>change management;<\/li><li>service level management;<\/li><li>release and configuration management.<\/li><\/ul>\n\n\t\t\t\t\t<div class=\"center p30\"><button class=\"button empty\" id=\"myModalButContent\" data-toggle=\"modal\" data-send=\"\u041a\u043d\u043e\u043f\u043a\u0430 \u0432 \u0442\u0435\u043a\u0441\u0442\u0435 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u044b. \u0421\u0442\u0440\u0430\u043d\u0438\u0446\u0430 Service Desk. Automation of IT processes\" data-ga=\"gtag('event', 'event_name', {'event_category': 'consultationServiceDesk', 'event_action': 'send_ServiceDesk'});\" data-target=\"#myModal\">REQUEST A CONSULTATION<\/button><\/div>\n\t\t\t\t<\/div>\n                <div class=\"sidebar_solution\">\n\t\t\t\t\t<div class=\"blocks sidebar\">\n\t\t\t\t\t\t<div class=\"block \">\n                            <h3>Business value<\/h3>\n\t\t\t\t\t\t\t<h4><img class=\"alignnone size-full wp-image-1763\" src=\"https:\/\/www.itis.net.ua\/wp-content\/uploads\/2020\/03\/sticker.png\" alt width=\"40\" height=\"40\"> Control and management of quality of provision of IT services<\/h4>\n<h4><img class=\"alignnone size-full wp-image-1748\" src=\"https:\/\/www.itis.net.ua\/wp-content\/uploads\/2020\/03\/guarantee.png\" alt width=\"40\" height=\"40\"> Reduction in operating costs<\/h4>\n<h4><img class=\"alignnone size-full wp-image-1762\" src=\"https:\/\/www.itis.net.ua\/wp-content\/uploads\/2020\/03\/speed.png\" alt width=\"40\" height=\"40\"> Consistency and operational efficiency of delivery of IT services<\/h4>\n<h4><img class=\"alignnone size-full wp-image-1761\" src=\"https:\/\/www.itis.net.ua\/wp-content\/uploads\/2020\/03\/social-media.png\" alt width=\"40\" height=\"40\"> Increase in competitive advantage<\/h4>\n\n                        <\/div>\n\t\t\t\t\t\t<div class=\"block halfSize\">\n                            <h3>Partner<\/h3>\n\t\t\t\t\t\t\t<p><img class=\"alignnone wp-image-715\" src=\"http:\/\/itis-adobe.bmg-ua.com\/wp-content\/uploads\/2020\/01\/terrasoft_logo-e1585741058280-300x81.png\" alt width=\"137\" height=\"37\" srcset=\"https:\/\/www.itis.net.ua\/wp-content\/uploads\/2020\/01\/terrasoft_logo-e1585741058280-300x81.png 300w, https:\/\/www.itis.net.ua\/wp-content\/uploads\/2020\/01\/terrasoft_logo-e1585741058280.png 692w\" sizes=\"(max-width: 137px) 100vw, 137px\"><\/p>\n\n                        <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":2567,"parent":212,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wp_typography_post_enhancements_disabled":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Desk | \u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u0406\u0422-\u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432 | ITIS<\/title>\n<meta name=\"description\" content=\"\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432 ITIL. 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